1. Introduction
EdiMono ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our energy management platform.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account information (name, email address, organization)
- Building and property data
- Energy consumption and meter reading data
- Usage data and analytics
- Communication preferences
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our energy management services
- Generate energy performance reports and analytics
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Comply with legal obligations (PIPEDA, GDPR where applicable)
4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you services. Specific retention periods:
- User profiles: retained while account is active, archived after 2 years of inactivity
- Meter readings: retained for up to 5 years
- Audit logs: retained for 7 years (regulatory compliance)
- Session data: automatically purged after 30 days
5. Your Rights
Under GDPR and PIPEDA, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your personal data
- Portability: Request your data in a machine-readable format
- Restriction: Request limitation of processing
- Objection: Object to processing based on legitimate interest
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption at rest and in transit, access controls, and regular security audits. We are SOC 2 compliant.
7. Cookies
We use essential cookies for authentication and session management. Optional analytics and marketing cookies are only set with your consent. You can manage your cookie preferences at any time through the cookie consent banner.
8. Contact Us
For privacy-related inquiries, data access requests, or complaints, please contact our Data Protection Officer at privacy@edimono.com